Cancellations and refunds

How a booking is agreed

You message Erika, she confirms the dates she can do, and she tells you the total and how she would like to be paid. Nothing is charged through this website.

If you need to cancel

Tell Erika as soon as you know. She keeps a small number of dogs at a time, so a day she has held for your dog is a day she has turned others away for. When she confirms your booking she will tell you how much notice she needs and what happens to anything you have already paid.

If Erika has to cancel

If Erika cannot take your dog after all, she will tell you as early as she can and anything you have paid for that booking comes back to you in full.

If something goes wrong

Talk to Erika first. If that does not settle it, see privacy and complaints, or write to hello@vipaws.example.